User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Zoccer Casino services. We describe the types of data we hold, why we use it and the choices available to you. Our aim is to be clear about your privacy and how we look after your information when you register, play or place bets on our site.
Types of data we collect
Personal data
We collect information you provide when registering and using your account - for example name, date of birth, email address, phone number, postal address and identity documents when verification is required. We also keep account credentials and communication records such as support queries.
Technical data
Technical information includes device identifiers, IP address, browser type, operating system, device settings, location data where permitted, and log data about how you interact with our site and apps. This helps us maintain service availability and improve performance.
Transactional data
We record payment and transaction details necessary to process deposits, withdrawals and bonuses. This includes card or e-wallet identifiers as provided to our payment partners, transaction amounts, currency and timestamps. We also retain gaming activity such as bets placed, wins and losses for account management and responsible gambling checks.
How we use your information
Your information is used to operate and secure your account, process payments, verify identity and meet legal obligations such as anti-money-laundering checks. We also use data for customer service, dispute resolution, fraud prevention, tailoring content and offers where you have agreed, and for analytics to improve our service.
Data protection practices
We use reasonable technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, secure storage and regular security reviews. Staff access to personal data is limited and subject to confidentiality. We retain information only for as long as necessary for operational, regulatory and legal purposes.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics, fraud prevention and personalised content. You can control cookie settings via your browser and through the site cookie centre. Disabling non-essential cookies may affect some features of the service.
Information sharing and third parties
We share information with service providers who perform services on our behalf - for example payment processors, identity verification, fraud and risk-screening providers, analytics platforms and customer support partners. We may also disclose data where required by law or to protect our rights. Third parties are required to handle data in line with our instructions and applicable data-protection standards.
User rights
You have the right to access, correct or request deletion of personal data, and to object to or restrict certain processing. You may withdraw consent to marketing at any time. For specific requests, contact our privacy team at [email protected]. We will verify identity before acting on requests and will respond in line with applicable law.
Access, correction and deletion
To access or update your information, sign in to your account or contact [email protected]. If you request deletion, we will retain any information we are required to keep for legal or regulatory reasons and will inform you of any such retention.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated via the site or by email where appropriate. The current version and effective date will always be available on this page.